Our Purpose
Why Aircon Exists
The Challenge We're Solving
When we started Aircon, we identified a clear problem: small and mid-sized freight forwarders were struggling to compete in an increasingly consolidated industry. Despite their expertise, relationships, and service quality, they faced significant challenges:
Limited network reach forcing them to turn away business outside their established lanes
Manual processes taking hours instead of seconds, causing them to lose business to faster competitors
Inability to scale without proportionally increasing headcount and costs
Technology solutions that were expensive and difficult to implement
The result? A market where size often trumped service quality, where relationships were strained by inefficiency, and where talented forwarders couldn't realize their full potential.
Our Vision: A Better Way Forward
We believe there's a better way—one where freight forwarders of all sizes can thrive by focusing on what they do best: building relationships and delivering outstanding service to their customers.
Every forwarder can operate at global scale regardless of their size
Response time is measured in seconds, not hours
Technology amplifies human expertise rather than replacing it
The right player wins each shipment based on their unique strengths
Collaboration and competition coexist to create better outcomes for everyone
From Vision to Reality
This vision crystallized for us when we saw the immediate impact of our Captain Cargo AI agent. In just 90 days, we witnessed:
40% increase in win rates for forwarders using our platform
2.5X increase in revenue without adding headcount
Hours of manual work transformed into seconds of automated precision
These weren't just metrics—they were validation that we were solving a real problem in a way that created genuine value for our customers.
Our Guiding Principles
1. Forwarders First
Everything we build starts with a simple question: "How does this empower freight forwarders?" We believe that by focusing relentlessly on solving real problems for forwarders, we create value for the entire ecosystem.
2. Trust Through Action
In an industry where trust is earned through consistent performance, we don't ask for it—we earn it. Every feature, every interaction, and every decision is designed to demonstrate our commitment to our customers' success.
3. Intelligence With Purpose
We don't build AI for AI's sake. We create intelligent solutions that solve specific problems, reduce friction, and deliver measurable outcomes—turning data into actionable insights that drive better decisions.
4. Open Ecosystem
We believe in building bridges, not walls. Our platform is designed to connect rather than isolate, creating an ecosystem where everyone can contribute and benefit according to their strengths.
5. Long-Term Partnerships
We're not interested in quick wins or transactional relationships. We're building for the long term, with a focus on creating sustainable value for our customers, partners, and the industry as a whole.
Our Promise To You
Never compete with you for your customers
Always prioritize your success over short-term gains
Continuously innovate to keep you ahead of the curve
Listen and respond to your evolving needs
Stand behind our platform with exceptional support and service
How We're Different
Slow, manual quoting processes
Siloed rate information
Technology that adds complexity
Competing solely on price
Technology replacing people
AI-powered quoting in seconds
Consolidated real-time intelligence
Solutions that remove friction
Competing on service, expertise, and speed
Technology amplifying people
Our Impact: Customer Stories
Join Us on This Journey
We believe we're just at the beginning of what's possible. As our constellation grows and our AI capabilities evolve, the value we create for freight forwarders will continue to multiply.
We invite you to be part of this transformation—to help shape the future of air freight and redefine what's possible for forwarders of all sizes.
